HOME > Customer Center > Self-diagnosis & Emergency tips
You can usually use it for 10 to 12months even though the lifetime varies depending on how often you use it. (Small beads in the lamp remove moisture and lengthen its life.)
If the lamp is not fitted well, after you change the lamp, light does not turn on. You have to insert lamp into a groove well and turn to the right, confirming hear “click” sound. (If you don’t hear click sound, try it again.) And then, you close the door, lamp will turn on. If that doesn’t work, please contact us
* turn the lamp slightly lifting up.
You can buy anytime consumable parts (toothbrush hanger, wall-hanging panel, toothpaste rack, reflector, etc.) that you need. Please use our shopping mall or contact us.
UV lamp is not bright like a fluorescent one. More than one-third part in the middle of lamp turns on and sometimes be red in focus. It is the feature of UV lamp. It is normal and nothing wrong with sterilizing power.
You can use it for 110V if you contact us and request manufacturing. Please do not change it into 110V by yourself.
There are products with dry function and without dry function. Please confirm it when you buy our product or read manual.
Bathroom tile pins are attached to the back of a wall-hanging panel. Please use the pins to prevent the device from falling down. Toothbrush sterilizer is usually used in a bathroom. So, Tape comes off after a certain period of time because of moisture. Bathroom tile pins just make a hole, do not break or crack tile. If you cannot place pins, please use silicon bond.
The lamp is semi-permanent. When you use alkaline batteries three times a day, you can use it for 2 months.
First, replace batteries. If it continues after replacing the batteries, moisture of toothbrush may get inside the lamp. Please dry naturally after opening the case for several days. If it does not work after drying, please contact us.
It is normal. If LED light does not turn on, please contact us.
Pest repeller ZERO-Q can be effective after one month of usage at least, because it repels pests by using special electromagnetic field and waves. You can see more pests after two weeks of use since pests move out, hating sound of ZERO-Q. And then, you do not see pests after several days.
ZERO-Q 1,5: repelling cockroach/ mouse/ ant
ZERO-Q 2: repelling cockroach/ mouse/ ant/ mosquito <separate purchase electronic mat cartridge>
ZERO-Q 4: repelling cockroach/ mouse/ ant/ mosquito + air freshener
<separate purchase electronic mat and air freshener cartridge>
ZERO-Q 6: repelling cockroach/ mouse/ ant/ mosquito + air cleaning
1.2 liter of water is needed when installing. You need to replace water once a month when alarm sounds.
*It is a guideline of a double mat.
*It depends on setting temperature.
Basically onsu-boiler, Onsu-Q is almost noiseless. If you hear little noise when you use onsu-mat, please put 1 teaspoon of kitchen detergent inside the boiler. And then, noise will decrease by using detergent as lubricant and promoting circulation.
It is because the temperature sensor is malfunctioning. Please contact us.
Please separate boiler from the mat and drain water from the mat in the bathroom because a foreign body blocks a hose. And then, fill water into the mat.
*You can remove a foreign body by blowing air via an air injector.
If you turn a case worm gear to the right, the tension will increase, and turn it to the left, the tension will decrease.